Terms & Conditions
The following are policies regarding the handling of returns and warranty coverage for products purchased from us. Because we want to provide you with the best value and still have low prices on all of our products, we have the following policies:
If you are making a return, please phone (we will not accept faxes or e-mails) with complete details and reason for the return. After being approved, you will receive a return authorization (RA) number and will also be issued a return address. After receiving the RA number, ship the package to POKER STUFF INDIA in the original package and in the original condition. The customer is responsible for original and return-shipping costs, unless the item delivered to the customer is damaged. If the item shipped free, however, the customer will be charged for original shipping costs for any of those items that are returned.Any return or exchange must be notified to and authorized by the sales representative, by phone only, within 14 days of delivery. No returns will be accepted without an RA number and authorization by the Poker Stuff India’s sales person. The product(s) will not be accepted for return if the product has been used. After 14 days, no returns will be accepted. Please Note: There are NO returns on special order items.
Shipping Damages For Items Arriving Via Freight Delivery
The products must be shipped back to us in new, re-saleable condition, and in the original packaging. If you have painted or altered the parts in any way, they will not be accepted or credited. We reserve the right to reject all returns on non-defective products and all returns are handled on a case-by-case basis. If the item shows up damaged, it must be signed for as "damaged" upon delivery, or it is not going to be eligible for exchange. Because some products may be damaged during transit, it is advised that you inspect all packages immediately in the presence of the delivery person. Do not sign the delivery receipt until all of the packages have been inspected and pass that inspection. If your package has been damaged, sign the delivery slip "damaged" and have the delivery person sign it as verification. Keep all the boxes and other packaging materials as they may be subject to inspection by the carrier. Please call Poker Stuff India within 48 hours to file a claim request. Failure to comply with this policy may result in the damage claim being denied.
If your shipped order shows up with obvious damage, you can refuse to accept it and the shipping company will return the item(s) to Poker Stuff India.Upon receiving the damaged order, Poker Stuff India will ship a replacement order at no cost to you.
Poker Stuff India has a 14 day guarantee that covers every retail item we sell. If you are unsatisfied with your purchase, it can be returned within 14 days of receipt. After the 14 day period, contact Poker Stuff Indiato get warranty contract information about additional manufacturer coverage.Refused Shipments
If you refuse delivery of your item, you will be required to pay the original shipping charges, the return freight charges and a 25% restocking fee (35% on special orders). Before any future orders will be shipped to you, these charges mustbe paid in full.
If you need to cancel your order, be sure to contact at +91 9821133229. Do not cancel orders by e-mail or voicemail, it will not be processed. If your order is cancelled before shipping, but after the credit card has been charged, there will be a 10% order-processing fee assessed. Cancelling your order before your credit card is charged will not result in this fee. Please refer to the Merchandise Return above before returning an item for all items that have already been shipped. Please Note: Special order items cannot be cancelled.
If merchandise ordered has not been received, please e-mail or phone with the complete details. We will investigate and work with you to resolve the issue in the most appropriate manner.
The pricing and items in stock are subject to change without notice. In the event that a product is listed at an incorrect price due to any type of error, Poker Stuff India reserves the right to cancel or refuse the item within the order, or the entire order. If this happens, the customer will be credited the cancelled amount.
Because we want to give you the best service available and to make shipping faster, Poker Stuff India reserves the right to divide the orders into separate shipments based on the availability of products. The customer will not be responsible for any additional shipping fees if the order is split into separate shipments.