Returns & Refund Policy
1. Eligibility: You may return poker products purchased from us within 30 days from the date of delivery. To be eligible for a return, the item must be in its original condition and packaging. Any product that is damaged, used, or missing parts for reasons not due to our error will not be eligible for a return.
1.2. Return Process:
a. Contact our customer support team at [email protected] to initiate the return process.
b. Provide your order number, a description of the item you wish to return, and the reason for the return.
c. Our customer support team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
d. Pack the item securely in its original packaging, including all accessories and documentation.
e. Clearly mark the RMA number on the outside of the package.
f. Ship the item to the address provided by our customer support team. You are responsible for the cost of return shipping.
1.3. Inspection and Approval: Once we receive your returned item, it will be inspected for eligibility. If it meets our return criteria, we will process your refund.
2.1. Refund Method: We will issue a refund to the original payment method used for the purchase. Please allow 15 business days for the refund to appear in your account, depending on your payment provider.
2.2. Refund Amount: The refund will include the cost of the returned item minus any applicable restocking fees (if stated during the purchase) and the cost of return shipping (unless the return is due to our error).
3.1. Customized Products: We do not accept returns for customized poker products unless they are defective or damaged upon receipt.
3.2. Used or Opened Products: Products that have been opened or used cannot be returned unless they are defective.
4. Damaged or Defective Products
If you receive a damaged or defective poker product, please contact our customer support team within 7 days of receiving the item. We will arrange for a replacement or a refund, as applicable, at no additional cost to you.
5. Contact Information
If you have any questions about our Return and Refund Policy, please contact us at [email protected]
By making a purchase with Stuff Inc., you agree to abide by this Return and Refund Policy. We reserve the right to amend this policy at any time. Any changes will be posted on our website.
Note: This Return and Refund Policy is a general template and should be customized to fit your specific business needs and legal requirements. It is advisable to consult with legal professionals to ensure compliance with applicable laws and regulations.